DELIVERY TIMESCALE EXTENDED TO 10-12 WEEKS.
SHOWROOM TEMPORARILY CLOSED DUE TO LOCAL LOCKDOWN.
We are delighted to confirm that, having implemented new procedures to prevent the spread of Coronavirus at work, we have recommenced full production and deliveries. We are working through our customer backlog in chronological order and we would like to thank all our customers who have stuck with us through these difficult times and waited so patiently for the delivery of their new furniture.
Due to an unprecedented surge in demand since our return from lockdown we have had to extend our delivery timescale for new orders to approximately 10-12 weeks. Our usual delivery procedures have been altered to safeguard both our delivery teams and our customers. Please see our website delivery page for more details on our new safety procedures. Please note we may have to postpone your delivery if a local lockdown has been imposed in your area.
Unfortunately we have had to close our Crumlin factory showroom from 5pm on Tuesday 8th September due to a local lockdown in the Caerphilly County Borough area. The SofaSofa showroom will remain closed for the time being and until travel restrictions have been eased in our area. We apologise for any inconvenience this may cause. Please note the local lockdown does not effect our production or deliveries and our website and call centre remain open for business as usual.
Our Call Centre remains open for business and you can contact us by phone on 01495 244226 between 9am and 5pm Monday to Friday, 9am to 4pm on Saturday and 10am to 4pm on Sunday. You can also contact us online via live chat, through our contact us page and via Facebook and Instagram as usual.
Some of our usual response times will be a little slower than normal as we return to full operation and adapt to the ever changing conditions. We really appreciate your patience in bearing with us and allowing us more time to fulfill your order and respond to your queries during these very strange times.