FAQ's

Delivery

How long is delivery?

Our current delivery timescale has been extended to approximately 8 weeks for fabric and 12 weeks for leather furniture due to an unprecedented demand since our return from lockdown. If you need a faster delivery, please give us a call on 01495 244226 and we will try and accommodate you if possible. Alternatively, if, for example, you are decorating and don't want delivery for a few months we are happy to postpone your delivery until you are ready to accept it.

Do we have stock items for quick collection?

From time to time we also have several ex display or end of line products for sale at our showroom for immediate collection. Please contact our showroom on 01495244226 for more information.

Do we dispose of existing furniture?

Unfortunately we don't offer a sofa disposal service but we do encourage all our customers to donate their old furniture to charity. Many charities such as the British Heart Foundation will happily collect furniture (in sellable condition) from you. If your furniture has seen better days, your local council will, in most instances collect and dispose of it. Find out more about how to dispose of your old sofa on our blog.

Will the delivery team leave my order in the garden if no one can be at home?

We really don't like leaving brand new furniture outdoors or in sheds/garages unattended. However we understand that with busy lives it is sometimes difficult to be home for delivery. Also, during the Coronavirus emergency, some customers may wish or be required to receive a kerbside delivery. Provided we have your written authority to do so (an email will do) ,and you accept full liability for any consequential loss or damage, then we are happy to leave your new furniture wherever you wish.

Do we deliver abroad?

Our standard delivery service covers the UK mainland only, but we are happy to deliver to your shipping agent or haulier in any port on the UK mainland for onward shipment abroad.

Do we deliver on the weekend?

Sorry, we are not able to offer our bespoke weekend delivery service at the moment.

Finance & Payments

Do we take deposits?

Our standard terms require payment in full at the time of order. However you have the option to spread your payment over 24, 36 or 48 months. Please see below for details.

What finance options do we offer?

We offer two finance options. Our Buy Now Pay Later Finance option allows you to spread the cost of your new sofa over 48 months after a 12 month deferral period. You may repay the cost within the 12 month deferral period without incurring any interest charges provided you pay a settlement fee of £29. Otherwise you repay the cost over a further 48 months at an interest rate of 19.9% per annum ( APR Representative 19.9%) fixed from start of agreement. Our second Interest Bearing Finance options allows you to spread the cost over 24 months (11.9%APR representative) or 36 months (9.9% APR representative). Please give us a call us on 01495 244226 for further details and representative examples.

How big are our delivery vehicles?

Our standard delivery vehicle is 7.5 tonnes in weight, 13ft in height, 32ft in length and 8ft 4 inches in width. We are able to deliver to most residential addresses on the UK Mainland with reasonable access using our standard vehicle. Some rural addresses and residences with restricted access may require the services of our smaller bespoke delivery vehicle.

Our smaller bespoke delivery vehicle is 11ft 2 inches tall, 20ft long and 7ft 6 inches wide. As well as being able to deliver to tight spots our bespoke delivery service allows you to request a precise date and time of delivery for as little as £100.

What happens if the furniture doesn't fit?

If your new furniture doesn't fit into the room of your choice or is too big for the room our delivery crew will happily return it to the factory. You can then decide if you would like a full refund or an exchange to a smaller size/different design.

About Our Sofas

What sizes are our sofabeds and can you sleep on them every night?

We supply two types of sofabed. The larger size (length 188cm, width 134cm) is available on our our Elton range. These sofabeds can be used on a regular basis and comes with a fully sprung mattress and wooden slatted base.
Our most popular sofabeds are slightly smaller (length 180cm, width 113cm) and perfect for occasional use. They come with a foam mattress and polypropylene base. Both sofabeds are constructed using tubular steel frames and steel springing.

What is Fabric protection and how does it work?

You can find more more information on our fabric protection page or give us a call on 01495 244226.

What is Leather protection and how does it work?

You can find more more information on our leather protection page or give us a call on 01495 244226.

Sofa Maintenance

How to wash & dry the removable covers?

If you purchased one of our gorgeous loose cover sofas, we recommend washing your washable loose covers at 30 degrees to ensure a long life for your sofa covers and to help save the environment. Use a non-biological powder with no optical brighteners or bleaching agents as these can prematurely wash the colour from the covers. Try to wash your covers as a set to avoid shade variation and line dry rather than tumble dry.

How to clean fixed cover suites?

Our fixed upholstery fabrics are made from many different materials so we advise seeking professional help from a professional cleaning service if you need to deep clean your sofa. All fabrics will benefit from regular vacuuming with the soft brush attachment of your hoover. It is important not to spot clean or use any abrasive cleaning equipment when cleaning your sofa. A soft brush will usually do the trick but if more in depth cleaning is required please contact a professional cleaner.

How do I clean my leather furniture?

A soft damp cloth will take care of most cleaning tasks but take care not to soak the leather as this could cause a water mark to remain. Wipe away any staining with a soft damp cloth making sure you do not scrub the surface. Regular dusting and vacuuming is very important to prevent a build up of dust. Some leathers benefit from occasional conditioning with leather protection cream.