Your Triple Guarantee
1. No Risk 21 Day Money Back Guarantee
We know that choosing a new sofa online means you can’t necessarily try it out first. That’s why we offer a 21 day money back guarantee on all our furniture. You have 21 days from the day of delivery to try out your new sofas and chairs in the place it matters; your home. If, for whatever reason, you decide your new purchase is not quite right for you, simply let us know within 21 days and we will come and collect it free of charge.* We will refund your money in full including all delivery charges so you are not left out of pocket. Alternatively we will happily organise an exchange to a different model, colour or size. And we promise not to quibble or pout.
2. Two Year Product Warranty
All SofaSofa furniture is guaranteed for two years against any defect in manufacture and materials, allowing for fair wear and tear. That includes the fabric, castors, foam, piping, cushions, leather, webbing, fillings, tassles, feet, and springing. In fact everything, right down to the brass tacks. In the unlikely event of a fault, we will collect, repair and return the furniture to you entirely free of charge.
3. Five Year Frame Warranty
In addition to our Two Year Warranty all SofaSofa sofas and chairs come with a Five Year Frame Guarantee. All our frames are constructed using non tropical hardwoods so you can be confident of many years ‘creak free’ lounging. Again, in the unlikely event of a fault within five years, we will collect, repair and return your furniture to you entirely free of charge.
* Collection charges will apply to certain Scottish areas (Sorry Highlanders!). Charges will reflect the initial delivery charge.